Terms and Conditions

Terms and Conditions

Effective Date: November 15, 2025

1. Acceptance of Terms

These Terms and Conditions (the “Terms”) are a legal agreement between you (the “user” or “customer”) and REJEX (referred to as “REJEX,” “we,” “us,” or “our”), the owner and operator of this luxury jewelry e-commerce website. By accessing or using the BookJewelers.com website (the “Site”), creating an account, or purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any other policies referenced herein (such as our Privacy Policy). If you do not agree to these Terms, you must not use the Site or our services. Using the Site in any manner (including browsing products or placing an order) constitutes your acceptance of these Terms.

2. Eligibility and Use of Site

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use this Site or purchase products from REJEX. By using the Site, you represent and warrant that you meet this age requirement and that you will use the Site only for personal, non-commercial purposes in compliance with these Terms and all applicable laws.

Account Responsibility: If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current information about yourself and to promptly update any information if it changes. Please notify us immediately of any unauthorized use of your account. REJEX is not liable for any loss or damage arising from your failure to protect your account information.

Prohibited Activities: You agree not to misuse the Site or engage in any activity that interferes with or disrupts the normal operation or security of the Site. This includes, but is not limited to:

• Using the Site for any unlawful, fraudulent, or harmful purpose or to engage in any activity that violates these Terms or any applicable law or regulation;
• Impersonating any person or entity, or misrepresenting your identity or affiliation with any person or entity;
• Attempting to gain unauthorized access to any portion of the Site, any other systems or networks connected to the Site, or to any server used by REJEX, by hacking, password mining, or any other illegitimate means;
• Using any automated means (such as scripts, bots, scrapers, or spiders) to access, monitor, or copy any part of the Site without our prior written permission;
• Introducing any viruses, malware, or any other code or device intended to interrupt, destroy, or limit the functionality of the Site, or sabotaging the Site in any way;
• Interfering with or disrupting the Site or the servers or networks that provide the Site, including launching any denial-of-service (DoS) attack or similar.

We reserve the right to suspend or terminate your access to the Site (without notice) if you violate these Terms or engage in any prohibited activities. Unauthorized use of the Site may also give rise to civil or criminal liability.

3. Product Availability and Accuracy

REJEX endeavors to provide current, accurate information on our Site, including product descriptions, specifications, pricing, and stock availability. However, we do not guarantee that the information on the Site is error-free, complete, or current. Occasional typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors or update information at any time without prior notice (including after you have submitted an order).

Please note:

• Availability: All products on our Site are subject to availability. Inventory status is updated regularly, but cannot be guaranteed. If a product you order is out of stock, discontinued, or otherwise unavailable, we will make reasonable efforts to notify you promptly. We may offer an alternative item (where feasible) or cancel the order for the unavailable item with a full refund.
• Product Descriptions: We strive to describe and depict our jewelry pieces accurately. However, due to the nature of handcrafted products and variations in display settings, the item you receive may have minor differences in appearance compared to the photos or descriptions on the Site. For example, colors might appear slightly different on different monitors, and jewelry may appear larger or smaller than actual size in photographs. Such minor variations are normal and not considered defects.
• Jewelry Specifications: All gemstone and diamond weights and dimensions listed on the Site are approximate. Variations within industry standards and tolerances may occur. For instance, carat weight may vary by a small fraction (up to 0.05 carats for diamonds) from the stated weight, and gemstone measurements may have a slight variance (e.g., within 0.25mm). We make every effort to ensure consistency and quality, but acknowledge these small variations as part of the manufacturing process.

If you have any questions about a product (such as sizing, materials, or personalization options), we encourage you to contact us for clarification before placing your order. Your sole remedy in the event of a material error or omission in the product information is to cancel your order and receive a refund (if already paid), or to return the product under our return policy if you are not satisfied (subject to the terms of Section 8).

4. Orders and Payment

When you place an order through our Site, you are making an offer to purchase the selected product(s) from REJEX in accordance with these Terms. All orders are subject to our acceptance. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing or product information, or suspected fraudulent or unauthorized activity. If we cancel an order after you have been charged, we will promptly issue a refund to the original payment method.

Order Confirmation: After you place an order, you will receive an order confirmation email summarizing the details. This email confirms receipt of your order request; however, it does not signify our acceptance of your order. We officially accept your order (forming a binding contract) when we dispatch the product and send you a shipping confirmation email. We reserve the right to limit quantities per order, customer, or household. If we make a change to or cancel an order, we will attempt to notify you using the contact information provided with the order.

Payment Terms: You agree to provide valid, up-to-date payment information at the time of purchase. By submitting payment information (e.g., credit card number, billing address), you represent that you are authorized to use the payment method and authorize us (and our designated payment processor) to charge the total amount of your order (including product prices, shipping fees, and any applicable taxes) to that payment method. All prices on the Site are listed in U.S. Dollars. Prices do not include applicable sales tax, use tax, VAT, or other government-imposed fees, which will be added at checkout where relevant. You are responsible for all such taxes and fees associated with your purchase. If your payment method is declined or cannot be processed for any reason, we may cancel your order or suspend delivery. It is your responsibility to resolve any payment issues and provide a valid payment method.

Billing and Information Accuracy: You agree to provide true, accurate, and complete billing, shipping, and contact information for all orders. If any information you provide is false, outdated, or incomplete, we may be unable to fulfill your order or contact you, and we reserve the right to cancel the order. REJEX is not responsible for any delays or delivery failures that result from inaccurate or incomplete information you provide. We also reserve the right to request additional verification or information before accepting any order, if deemed necessary for security purposes.

5. Pre-Order Items (Made-to-Order Products)

Some of our luxury jewelry pieces are offered on a pre-order or made-to-order basis. These items are individually crafted for you after your order is placed. Because of their custom nature, special terms apply to pre-order items, as outlined below:

• Made-to-Order Production: Pre-order items (also known as made-to-order or custom orders) are not produced until we receive your order. Once your pre-order is confirmed, we will begin the craftsmanship process specifically for your piece. Production typically begins promptly after order confirmation and any required deposit or payment is received.
• Estimated Timelines: Crafting a bespoke piece of jewelry takes time. While timelines can vary, the average production and processing period for pre-order items is approximately 3-5 weeks from the date we confirm your order. This is an estimate, not a guarantee. Actual lead times may be shorter or longer depending on factors such as the complexity of the design, availability of materials (e.g., gemstones or metals), and our workshop’s order volume. We will do our best to provide you with an estimated delivery window and keep you updated on the status of your pre-order.
• Production Variability: Because these pieces are hand-crafted or custom-finished, there may be slight variations or unique characteristics in the final product. Such variations (for example, minor differences in stone coloration or metal work) are inherent to artisanal production and do not signify a defect. Additionally, unforeseen delays in production can occasionally occur (for instance, due to a gemstone sourcing delay or a workmanship complication). We will inform you of any significant delays beyond the estimated timeline, but please understand that by placing a pre-order, you acknowledge the possibility of a flexible timeframe.
• Payment Requirements: For pre-order items, we may require a non-refundable payment to secure the order and begin production. In some cases, this may be a full payment upfront, while in other cases we might require a partial deposit (with the balance due before shipment). The specific payment terms for your pre-order will be communicated at the time of purchase. All deposits or advance payments for pre-order items are non-refundable once production begins, because these funds are immediately allocated toward materials and labor for your custom piece.
• Final Sale – No Cancellation or Changes: Pre-order items are final sale. Once you have confirmed your order and we have begun the production process, the order cannot be canceled, modified, or refunded.Similarly, pre-order items are not eligible for returns or exchanges (except in the case of a manufacturing defect or fulfillment error on our part, as outlined in our Returns policy). The reason for this policy is that made-to-order pieces are personalized or specially produced for you, and often cannot be resold. Please be certain of your purchase when placing a pre-order. If you have any questions about a pre-order item (design details, timing, etc.), we encourage you to contact us before ordering.

By placing a pre-order, you understand and agree to these special terms. We are committed to delivering a beautifully crafted piece worth the wait and will keep you informed throughout the process. If you have any concerns or need updates while waiting for your pre-order, you can reach out to our Customer Service for assistance.

6. Shipping & Delivery

REJEX will arrange shipment of products to you through reputable carriers. Shipping options (such as standard, expedited, or overnight delivery) and the applicable charges will be presented to you at checkout. We currently ship to addresses in the United States (we do not offer international shipping at this time). We do not ship to P.O. boxes, APO/FPO addresses, or other mail forwarders for jewelry purchases, as an adult signature may be required upon delivery for security.

Processing Time: In-stock items are typically processed and shipped within a few business days after your order is placed (excluding weekends and holidays). During high-volume periods (such as holiday seasons or promotional events), processing may take a bit longer. Custom or pre-order items will be shipped as soon as they are completed (per the timelines in Section 5).

Delivery Estimates: Any delivery dates or timeframes provided (whether on the Site, in confirmation emails, or by customer service) are estimates only, not guaranteed. Delivery times may vary based on the shipping method selected and the destination. While we strive to meet these estimates, REJEX is not liable for delivery delays due to carriers, weather, natural disasters, or other circumstances beyond our control. If we anticipate a significant delay with your shipment, we will do our best to inform you.

Signature Upon Delivery: For valuable shipments, signature confirmation is often required at the time of delivery. This means someone (18 or older) at the designated address must be available to sign for the package. The carrier will generally make multiple delivery attempts if no one is available. We strongly recommend shipping to an address where you or a trusted person will be present to receive the parcel (for example, a work address, if allowed). After our carrier confirms delivery (by obtaining a signature or other recorded confirmation), ownership and responsibility for the package transfers to you (see Section 7, Risk of Loss, below).

Shipping Notification and Tracking: When your order ships, we will send a shipping confirmation email that includes tracking information. You can use this information to monitor the delivery status through the carrier’s website. If your order comprises multiple items and some are ready earlier than others, we may send items in multiple shipments; you will receive separate tracking details for each parcel, and you will not be charged extra shipping fees for split shipments.

Failed Delivery or Unclaimed Packages: If a package is returned to us because of an incorrect address provided by you, or if delivery is refused or unclaimed, we will contact you for further instructions. Additional shipping charges may apply for reshipment. REJEX is not responsible for packages after multiple failed delivery attempts by the carrier (e.g., if you fail to pick up the package from the carrier’s facility after a missed delivery).

In all cases, we will work closely with you to ensure a smooth delivery. If you encounter any issues with shipping (such as a lost or significantly delayed package), please contact our Customer Service, and we will assist in contacting the carrier and resolving the issue as best as we can.

7. Risk of Loss

All purchases from REJEX are made pursuant to a shipment contract. This means that title to and the risk of loss for products pass to you upon our delivery of the products to the carrier (such as UPS, FedEx, etc.). Once we hand over the package to the shipping carrier and the carrier accepts the shipment, any loss, theft, or damage to the products during transit is your responsibility. We insure our shipments for the value of the merchandise as a precaution; however, you will need to cooperate with REJEX and the carrier in filing any claims for lost or damaged shipments. We will make reasonable efforts to assist in the claims process in such cases.

For clarity, if a package is marked as delivered by the carrier (or signed for upon delivery) but you cannot locate it (possible theft or misdelivery), the risk is on you. We strongly advise ensuring a secure delivery location.

In the event you return a product to us (in accordance with our returns policy), you bear the risk of loss or damage until the item is delivered back to us. We recommend using any return label or method provided by REJEX, or if you arrange your own return shipping, use a trackable and insured shipping service. Until we have received the returned item, you remain responsible for it.

This Risk of Loss provision is a standard term for online purchases and does not affect any rights you may have with the carrier. If a carrier loses or damages a package, you may be entitled to compensation from the carrier (or our shipping insurance), and we will support you in seeking a fair resolution.

8. Returns and Exchanges

We want you to be fully satisfied with your purchase from REJEX. If for any reason you are not, you may be eligible to return or exchange the item. The following outlines our returns and exchanges policy for purchases:

Eligibility Window: You may return or exchange eligible merchandise within 30 days of the delivery date (i.e., the date you received the product) for a refund, exchange, or store credit. If your purchase was made online, the 30-day period starts from the day the item shows as delivered by the carrier. For in-store purchases (if applicable), the period starts from the purchase date. Requests made after 30 days from delivery/purchase are not eligible for return or exchange, except as required by law or at our sole discretion.

Condition of Items: To qualify for a return or exchange, the item must be in its original condition:

• Unworn and Undamaged: The jewelry must be in new, unworn condition, without scratches, blemishes, or signs of alteration or wear. You may try on an item briefly to assess fit, but prolonged wear is not permitted if you intend to return it.
• Unaltered: The item must not have been altered or resized by anyone (including by third-party jewelers or by us per your request) and must not have been engraved or personalized (unless it was originally sold as an engraved/personalized item).
• Original Packaging and Materials: Include all original documentation, certificates, appraisals, authenticity cards, tags, accessories, and boxes that were delivered with the product. For example, if a diamond ring came with a GIA certificate or a REJEX appraisal report, that document must be returned with the ring. (We may charge a replacement fee for missing certificates or materials, which can be substantial—e.g., a $250 fee for a missing diamond certificate.)
• Proof of Purchase: You should provide the original sales receipt, order confirmation, or packing slip. If the item was received as a gift, a gift receipt or order number from the giver will help facilitate the return.

Non-Returnable Items: Certain items are final sale and ineligible for return or exchange. These include:

• Custom and Made-to-Order Items: Any item that was custom crafted for you (including all Pre-Order Itemsdescribed in Section 5) or pieces that were modified at your request (e.g., custom engravings, special order ring sizes, or bespoke designs) cannot be returned or exchanged, as those were made expressly for you.
• Personalized Jewelry: Items that have been engraved, monogrammed, or otherwise personalized per your request.
• Ear Piercing Jewelry: For hygiene and safety reasons, earring products that have been worn (even briefly) are generally not returnable.
• Final Sale Items: Any product marked or advertised as “Final Sale,” “Non-Returnable,” or otherwise explicitly stated to be non-returnable at the time of purchase.
• Gift Cards: Gift cards (electronic or physical) are non-returnable and not redeemable for cash (except as required by law).

If you are uncertain whether an item is returnable, please ask us at the time of purchase or contact Customer Service for clarification.

Return Process: To initiate a return or exchange, please contact our Customer Service team (via the Contact Information in Section 16) for a Return Authorization and instructions. We will provide you with a Return Merchandise Authorization (RMA) number or other identifier. We may also provide a prepaid return shipping label for your convenience (for returns within the U.S.). If a prepaid label is provided, affix it to your return package and drop the package off at the designated carrier location. If you choose not to use our label, or one is not provided, you should ship the item using a trackable and insured shipping method – keep your shipment receipt and tracking number.

When packing your return, please ensure the item is secure to prevent damage in transit. Include all original documentation and the RMA number inside the package. We recommend that you insure the shipment for the full value of the item and require a signature upon delivery. REJEX is not responsible for loss or damage to return shipments that we do not initiate.

Refunds: Once your returned item is received, our Quality Assurance team will inspect it to ensure it meets the conditions stated above. If the return is approved, we will process your refund or exchange. Refunds will be issued to the original form of payment (e.g., the same credit card). If the original payment was made by wire transfer or cash, a refund check will be mailed to you. Please allow up to 10 business days after our receipt of the return for the refund to be processed. Depending on your bank or credit card company, it may take additional time for the credit to post to your account.

• Original shipping charges (if any) are generally non-refundable, except in cases where we shipped you the wrong item or a defective item.
• If the purchase was originally paid with a gift card or store credit, the refund may be reissued as store credit or a replacement gift card.
• If you received the item as a gift (and you have a gift receipt), you may exchange it or receive a merchandise credit. Refunds on gifts will typically be issued to the original purchaser.

Exchanges: If you wish to exchange an item (for example, for a different size or a different product), please initiate the process as a return (as above) and specify that you want an exchange. Exchanges are subject to product availability. If the exchange item is of lesser value, the difference will be refunded to the original payer; if of greater value, we will arrange for payment of the difference before shipping the new item. We will ship the replacement item after we receive and approve the condition of the returned item. Exchange shipments will be sent to the same address as the original order, unless you request otherwise.

Condition and Restocking Fees: Returns that do not meet the above conditions (e.g., items that show signs of wear or are missing components) may be refused or subject to a restocking fee or repair charge, at our discretion. We will contact you in such cases to discuss options. We appreciate your understanding that we must maintain strict return standards given the high value and craftsmanship of our jewelry.

Defective or Incorrect Items: In the unlikely event that you receive a wrong item, or an item that has a manufacturing defect or was damaged in transit, please contact us immediately (within 5 days of delivery if possible). We will arrange for a prompt replacement or repair at our expense. In such cases, we will provide special return instructions and a prepaid label, and we will assume the shipping costs. We may ask for photos or evidence of the issue to assist with our quality control. Items damaged due to misuse, neglect, or accidents after delivery are not considered “defective” for this purpose and would fall under our warranty or repair policies, not this return policy.

This return policy is intended to be in compliance with applicable U.S. consumer protection laws. If you have any questions or need assistance with a return or exchange, please reach out to us – we are here to help ensure you are satisfied with your REJEX experience.

9. Pricing and Errors

Pricing Policy: All prices displayed on the Site are in U.S. Dollars (USD). Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, as indicated on the Site, subject to any promotional or sale pricing that may apply. Any such promotion or discount will be subject to the specific terms of that offer (for example, duration of offer, eligibility, etc.). We reserve the right to modify prices at any time, but such changes will not affect orders that have already been placed and confirmed.

Additional Charges: The total cost of your order will include the product price plus any applicable sales tax(calculated according to your shipping address and applicable law) and shipping charges (for the delivery method you select). These additional charges will be shown to you during the checkout process before you finalize your order. REJEX is not responsible for any bank fees, foreign transaction fees, or exchange rate charges that your bank or card issuer may apply if you are using a payment method based outside of the U.S.

Errors, Inaccuracies, and Omissions: While we strive for accuracy, errors or inaccuracies may occasionally occur with respect to product descriptions, pricing, promotions, offers, and availability. Such errors are unintentional, and we apologize in advance for any such mistakes. However, please note that REJEX shall not be bound by errors or omissions in pricing or other information on the Site. We reserve the right to correct or update information and to cancel orders if any information on the Site (including pricing and availability) was displayed incorrectly at the time of order.

Price Errors: In the event that a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, we will take one of the following actions:

• If the correct price of the product is lower than the stated price, we will charge the lower amount and proceed with the shipment (or refund the excess if your payment has already been processed for the higher amount).
• If the correct price of the product is higher than the price shown on the Site, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of the cancellation. If your order is canceled due to a pricing error and your payment has already been processed, we will issue a full refund.

We understand that pricing errors can be disappointing; please know they are rare and we will do our best to work with you. However, if an error is obvious and unmistakable (for example, a $10,000 necklace advertised for $100 due to a misplaced decimal point), we are not required to honor that incorrect price.

Promotions and Discounts: From time to time, REJEX may offer promotional codes, discounts, or special pricing on certain items. These offers typically have specific terms (such as duration of the offer, eligible products, or one-time use). Please refer to the details of each promotion. We reserve the right to cancel or modify promotions at any time. Offers cannot be applied to past purchases, and only one promotion may apply per order unless explicitly stated.

Accuracy of Information: We attempt to be as accurate as possible and eliminate errors on our Site. If you find an error or have a question about pricing or any other detail, please contact us before placing an order. In the unlikely event that a mistake occurs, our correction of an error (including cancellation of an order) is not a breach of these Terms, and we will not have any further liability for the error beyond refunding any amount charged for orders we cancel.

This section is intended to comply with all applicable laws, including truth-in-advertising and consumer protection regulations.

10. Intellectual Property

The Site and all content and materials included on the Site or provided through our services – including but not limited to text, graphics, logos, button icons, images, photographs, audio clips, video clips, data compilations, software, and the design, selection, arrangement, and “look and feel” of such content – are the intellectual property of REJEX or its licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.

Copyright: All content on the Site is © 2025 REJEX (and/or its content suppliers or licensors). All rights reserved. You may access and view content on the Site for your personal, non-commercial use. You may also print a reasonable number of pages from the Site for your personal use in learning about or purchasing our products. However, any other use of the Site or its content without our prior written permission is strictly prohibited. This means you may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works from any of the content on the Site for any commercial or public purpose without our express authorization.

Trademarks: All trademarks, service marks, and trade names displayed on the Site are proprietary to REJEX or to other respective owners. This includes the REJEX name and logo, and all related product and service names, logos, slogans, and designs associated with our brand. REJEX’ trademarks and trade dress may not be used in connection with any product or service that is not REJEX’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits REJEX. You are not permitted to use any meta tags or any other hidden text utilizing “REJEX” or any of our trademarks or product names without our prior written consent. All other trademarks or service marks not owned by REJEX that appear on the Site (for example, the names of gemstone certifications, or other luxury brands mentioned in product descriptions) are the property of their respective owners, who may or may not be affiliated with or connected to REJEX.

Limited License: Subject to your compliance with these Terms, REJEX grants you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of the Site. This license does not allow you to do any of the following: (a) resale or commercial use of the Site or content; (b) collection and use of any product listings, images, or descriptions for commercial purposes; (c) distribution, public performance, or public display of Site content; (d) modifying or otherwise making derivative uses of the Site or its content; (e) use of data mining, robots, or similar data gathering and extraction tools on the Site; (f) downloading (other than page caching) any portion of the Site or any information contained on the Site, except as expressly permitted; or (g) any use of the Site or content other than for its intended purpose. Any use of the Site or content beyond the scope of this license is strictly prohibited and terminates this license effective immediately.

No Transfer of Rights: Nothing in these Terms or on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of REJEX’ intellectual property (including content or trademarks) without our express written permission. You do not acquire ownership rights to any content by accessing or downloading material from the Site. REJEX and its licensors retain all right, title, and interest in and to the Site and its content.

Feedback: If you send or transmit any communications, comments, questions, suggestions, or related materials regarding REJEX or the Site (collectively, “Feedback”), such Feedback is and will be treated as non-confidential and non-proprietary. You agree that REJEX is free to use, reproduce, disclose, and otherwise exploit all such Feedback without restriction, and you acknowledge that we may use the Feedback in any way, including in future modifications of the Site, other products or services, advertising or marketing materials, or for any other purpose, without compensation to you.

REJEX respects the intellectual property rights of others. If you believe that any content on our Site infringes your copyrights or other intellectual property rights, please notify us as set forth in the Contact Information section (Section 16) so that we may investigate and address your concerns.

11. User-Generated Content

Our Site and related online platforms (such as REJEX’ social media pages) may allow you and other users to submit or share content, including product reviews, ratings, comments, testimonials, photographs, videos, or social media posts involving our products (collectively, “User-Generated Content” or “User Content”). By submitting any User Content on our Site or by tagging REJEX on social media (for example, by using an official REJEX hashtag or by responding to our request to use your content), you agree to the following terms:

License Grant: You retain ownership of the User Content you submit; however, by submitting or posting User Content, you grant REJEX a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, sublicensable and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content (in whole or in part) and any name, username, handle, hashtag, social media identifier, likeness, or persona provided in connection with your User Content, in all media formats and channels now known or later developed, for any purpose. This license includes, for example, the right for REJEX to feature your submitted photos of our jewelry on our website, in email marketing, on our social media accounts, or in advertising materials. You understand and agree that you will not be entitled to any compensation for our use of your User Content, unless explicitly agreed otherwise in writing.

Your Promises (Representations and Warranties): You represent and warrant that:

• You own or control the rights to any User Content you submit, and you have the lawful right to grant the license above. If your User Content incorporates any third-party content (for example, music, artwork, or images of people other than yourself), you have obtained all necessary rights, licenses, and permissions from those third parties to include their content and to grant REJEX the rights described herein.
• No Infringement: Your User Content and our use of it as permitted by this Agreement will not infringe or violate the intellectual property, privacy, publicity, contractual, or other rights of any person or entity.
• No Violation of Law or Others’ Rights: Your User Content does not violate any law, rule, or regulation. You further promise that your User Content does not contain any material that is defamatory, libelous, obscene, harassing, threatening, hateful, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable. Your content should not include any personal information about another individual without their consent (e.g., do not post someone else’s full name, address, phone number, or email). You also agree not to submit any content that contains viruses, malware, or other harmful code.
• Authentic Experience: If you submit a product review or testimonial, it should reflect your honest, individual experience with that product. You must not submit false or misleading reviews, and you must disclose any material connections (for example, if you are an employee or were given an incentive for a review, you should disclose that in the content, per FTC guidelines).

No Obligation & Monitoring: REJEX is not obligated to monitor, pre-screen, or edit User Content, but we reserve the right to do so. We may refuse to post, remove, or edit any User Content at any time, for any reason (including if we determine, in our sole judgment, that the content violates these Terms or is otherwise inappropriate or objectionable). However, the fact that we may monitor and remove content does not mean we assume any responsibility for the User Content posted by our users. User Content is the sole responsibility of the user who provides it.

No Endorsement: Any User Content, including product reviews or social media posts by customers, reflects the opinions of the individual contributors and does not necessarily reflect or represent the views of REJEX. We do not endorse and are not responsible for the accuracy, usefulness, or reliability of any User Content. You understand that by accessing our Site, you may encounter User Content that you consider to be offensive or inappropriate. You agree that REJEX shall not be liable for any such User Content, and that your sole remedy is to avoid or report such content.

Removal of Content: If you wish to request removal of your own User Content from our Site or social media (for example, if you posted a review and later want it removed), you may contact us and we will attempt to accommodate your request if feasible. However, please note that once content is posted publicly, we cannot guarantee that it can be completely or comprehensively removed (for example, content may be archived by search engines or other users).

Social Media and Hashtags: Occasionally, we may reach out to social media users to request rights to repost or feature content (such as images of customers wearing our jewelry). If you tag us or use a REJEX branded hashtag, or if you respond to a request from us to use your social media content (for instance, by replying with a designated hashtag or “Yes”), that is considered User Content provided to REJEX under these Terms, and the above license and promises apply.

Reporting Infringements or Abuse: If you believe any User Content on our Site infringes your intellectual property rights or otherwise violates these Terms or the law, please notify us using the contact information in Section 16. We will review all legitimate requests and take appropriate action, which may include removing the offending content or disabling the user account of repeat infringers in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws.

By sharing User Content through our Site or platforms, you acknowledge that you have read and agree to this Section 11 of the Terms. You understand that your User Content may be accessible and viewed by others and that REJEX has no control over how those third parties may use your Content if they obtain it from our Site (for example, via screenshot or repost). Please think carefully before you post any personal information or content online.

12. Disclaimers and Limitation of Liability

Disclaimer of Warranties: Except as expressly provided in a written warranty or guarantee provided by REJEX for a specific product, the Site and all products and services offered by REJEX are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, REJEX disclaims all warranties, express or implied, with respect to the Site and products, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee that the Site (or any content therein) will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not warrant the accuracy or completeness of information on the Site, or that any product will meet your expectations (except as stated in our Return Policy or any applicable product warranty).

• No Professional Advice: Any informational content on the Site (such as jewelry care tips, educational articles, or FAQs) is provided for general information only and is not a substitute for professional advice tailored to your specific circumstances. You should not rely on any information on the Site as the sole basis for making important decisions (for example, regarding the suitability of a gemstone or metal for your personal use). When in doubt, please consult a qualified professional or contact us for personalized assistance.
• Third-Party Links: The Site may contain links to third-party websites or services that are not owned or controlled by REJEX (for example, links to gemological resources or third-party financing options). These links are provided for convenience only. REJEX does not endorse and is not responsible for any third-party content, products, services, or information. Your use of third-party sites is at your own risk and will be governed by the terms of those third parties.

Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall REJEX or our parent company, affiliates, or any of our respective owners, officers, directors, employees, contractors, agents, or representatives (collectively, the “REJEX Parties”) be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of (or inability to use) the Site or any REJEX product. This includes, without limitation, damages for lost profits or revenues, loss of data, loss of goodwill, business interruption, or procurement of substitute goods or services, even if a REJEX Party has been advised of the possibility of such damages.

In addition, to the fullest extent permitted by law, the maximum aggregate liability of the REJEX Parties for any claim arising out of or relating to these Terms, the Site, or the products (whether in contract, tort (including negligence), strict liability or otherwise) shall not exceed the amount you paid to REJEX for the product or service giving rise to the claim. If the claim does not relate to a product or service (for example, if you claim damages due to browsing our Site), then the maximum aggregate liability of the REJEX Parties shall not exceed one hundred U.S. dollars (US $100).

Exceptions and Qualifications: The above disclaimers and limitations of liability shall apply to the maximum extent permitted by applicable law. However, we do not disclaim or limit liability for certain categories of loss or damages if and to the extent that such a disclaimer or limitation is prohibited by law. For example:

• We do not exclude or limit our liability for death or personal injury caused by our negligence or willful misconduct.
• We do not exclude or limit our liability for fraud or fraudulent misrepresentation.
• We do not exclude any statutory warranties or consumer protections that apply to your purchase and cannot be excluded by law. For instance, certain jurisdictions may provide non-waivable warranties (like an implied warranty of merchantability or fitness in consumer transactions) – our disclaimers are not intended to override such protections if they are legally required.

Because some states or jurisdictions do not allow the exclusion of certain warranties or the limitation/exclusion of certain damages, the above disclaimers and limitations may not fully apply to you. In such jurisdictions, the liability of the REJEX Parties is limited to the greatest extent permitted by law.

Acknowledgment: You acknowledge and agree that the warranty disclaimers and liability limitations set forth in these Terms are fundamental elements of the basis of the bargain between you and REJEX. REJEX would not be able to offer the Site or sell products on the terms and prices offered without such limitations.

If you are dissatisfied with any aspect of the Site or with any of these Terms, or if you feel REJEX has breached these Terms, your sole and exclusive remedy is to discontinue using the Site and, if applicable, return the products pursuant to our return policy.

13. Indemnification

You agree to indemnify, defend, and hold harmless REJEX, its parent company, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents, successors, and assigns (collectively, the “Indemnified Parties”), from and against any and all claims, demands, lawsuits, proceedings, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) that arise out of or relate to: (a) your use or misuse of the Site or any products purchased from REJEX; (b) any User Content you submit, post, or transmit through the Site (including any claims that such content infringes or misappropriates any third party’s intellectual property or privacy rights); (c) your violation of these Terms or of any law or regulation; or (d) your violation of any rights of another person or entity in connection with your use of the Site or our products.

REJEX reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with REJEX in asserting any available defenses. You may not settle any claim involving an Indemnified Party without the prior written consent of REJEX.

Your indemnification obligations under this Section shall survive any termination of these Terms or your use of the Site. This means, for example, if you post a defamatory comment on our Site and it leads to a lawsuit against us even after you have stopped using our Site, you would still be obligated to indemnify us for the legal costs and any damages.

14. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY – IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CASE. It contains an arbitration agreement and a class action waiver.

By agreeing to these Terms, you and REJEX agree that all disputes or claims between us will be resolved by binding arbitration on an individual basis, not in court, except for certain limited exceptions described below.

Arbitration Agreement: You and REJEX mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the purchase or use of any product or service from REJEX, or the relationship between us (collectively, “Claims”) shall be resolved exclusively by binding arbitration, rather than in court, exceptthat each party retains the right to (a) bring an individual claim in small claims court (if the claim qualifies); and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of a party’s intellectual property rights (as described further below). “Claim” is to be given the broadest possible meaning and includes disputes of any kind (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory).

This arbitration agreement is governed by the Federal Arbitration Act (FAA) and remains in effect even after termination of these Terms or your relationship with REJEX.

Class Action Waiver: You and REJEX agree that all Claims will be brought solely on an individual basis, and not on a class, consolidated, or representative basis. You and REJEX waive any right to a jury trial and waive any right to have any Claim resolved as a class action, class arbitration, or as a private attorney general action. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only as necessary to resolve that party’s individual claim. If a court determines that any part of this class action waiver is unenforceable or invalid, then the entire arbitration agreement (except for this sentence) shall be null and void and the specific Claim may proceed in court, but the class action waiver shall be enforced to the maximum extent allowed and the remainder of the arbitration agreement shall remain in full force.

Exceptions to Arbitration: As noted above, notwithstanding the agreement to arbitrate, either party may:

• Initiate an individual action in small claims court for Claims that are within the scope of that court’s jurisdiction.
• Pursue a claim in a court of law for temporary or preliminary injunctive relief in aid of arbitration, or to protect intellectual property rights (for example, you or REJEX could seek a court order to stop the alleged illegal use of trademarks or unauthorized sale of counterfeit products, pending final resolution by the arbitrator).

Also, disputes concerning the scope or enforceability of the arbitration provisions (such as whether a particular claim can be arbitrated, or whether the class action waiver is enforceable in a given case) shall be decided by a court of competent jurisdiction, not the arbitrator, if a party so requests.

Arbitration Procedures: Arbitration shall be administered by the American Arbitration Association (AAA)under its Consumer Arbitration Rules in effect at the time a demand for arbitration is filed. (If for any reason AAA is not available, the parties shall mutually select an alternative reputable arbitration provider with similar rules for consumer disputes, or a court shall appoint one.) You can obtain AAA’s rules and instructions for initiating arbitration on AAA’s website www.adr.org or by calling 1-800-778-7879.

To begin an arbitration proceeding, you must send a letter requesting arbitration and briefly describing your claim to REJEX at our contact address listed in Section 16, and also to AAA (or the alternative provider) as per their rules. The arbitration shall be conducted by a single, neutral arbitrator. If the parties cannot agree on an arbitrator, the AAA (or alternative provider) will appoint one. Arbitration hearings will take place in a location to be agreed upon in Phoenix, Arizona, or, if you prefer and if the arbitration rules so provide, in the county where you reside, or another mutually agreed location. At your option, for claims of $10,000 or less, you may choose to have the arbitration conducted solely on the basis of documents submitted to the arbitrator, or through a telephonic hearing, without an in-person hearing.

The arbitrator shall follow the substantive law of the State of Arizona (without regard to its conflict of laws principles), except when contradicted by the FAA. The arbitrator is bound by these Terms. The arbitrator may award any relief that a court of competent jurisdiction could award, consistent with the limitations and exclusions of liability set forth in these Terms. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof.

Arbitration Costs and Attorneys’ Fees: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules (or the rules of the alternative provider), and we will not seek to recover the administration and arbitrator fees we are responsible for under those rules. If your total claims seek less than $5,000, REJEX will reimburse you for the payment of the filing fee at the conclusion of the arbitration (unless the arbitrator finds your claims frivolous or brought in bad faith, in which case the AAA rules regarding fee-shifting may apply). Each party is responsible for their own attorneys’ fees and costs, unless the arbitrator awards fees under applicable law or these Terms. Notwithstanding the foregoing, if the arbitrator finds that either the substance of your claim or the relief you requested is frivolous or brought for an improper purpose (as determined by the standards of Federal Rule of Civil Procedure 11(b)), then the arbitrator may award attorneys’ fees and costs to the prevailing party, which may include REJEX.

30-Day Right to Opt Out: You have the right to opt out of the binding arbitration and class action waiver provisions in this Section 14 within 30 days of first accepting these Terms. If you do not wish to be bound by the arbitration and class-waiver provisions, you must notify us in writing within 30 days of the date you first agree to these Terms (which could be your first use of our Site or your purchase of a product from us). Your written notice must include: (a) your full name; (b) your address; (c) the date on which you first used our Site or purchased a product from us; and (d) a clear statement that you wish to opt out of the arbitration agreement in these Terms. You must send this notice both by email and by certified mail, return receipt requested, to the following addresses:

• Email: support@bookjewelers.com

In the event that you opt out within the 30-day period, the arbitration and class action waiver provisions shall not apply to you, but the rest of these Terms will continue to apply. Opting out of arbitration has no adverse effect on your relationship with us or on your ability to purchase our products in the future. If you do not opt out within the 30-day period, you will be bound by the arbitration agreement and class action waiver as stated in these Terms.

Governing Law: These Terms and any dispute arising out of or relating to these Terms, the Site, or any purchase from REJEX (whether in arbitration or in court, to the extent arbitration is not required or is unenforceable) shall be governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law principles, except that the Federal Arbitration Act shall govern the interpretation and enforcement of the arbitration agreement.

Jurisdiction and Venue for Litigation: In the event that the arbitration agreement is found not to apply to you or to a particular claim (for example, if you timely opt out of arbitration or a court rules that the arbitration agreement is unenforceable in a specific instance), you and REJEX agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in Maricopa County, Arizona. Both you and REJEX consent to the personal jurisdiction of those courts and waive any objection to venue in those courts, including any claim that the forum is inconvenient.

Severability: If any portion of this Dispute Resolution section (other than the class action waiver) is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this section. If the class action waiver is deemed invalid, the entire arbitration agreement shall be null and void (but the remainder of the Terms shall continue to apply). This Dispute Resolution section shall survive termination of these Terms or your relationship with REJEX.

By accepting these Terms, you acknowledge that you have read and understood this Dispute Resolution section, and that you knowingly agree to submit Claims to binding arbitration on an individual basis (and to give up the right to participate in class actions or class arbitrations) as provided above.

15. Changes to Terms

REJEX may, in its sole discretion, amend or update these Terms and Conditions from time to time. We reserve the right to modify these Terms at any time. If we make material changes, we will post the updated Terms on this page and update the “Effective Date” at the top. In some cases, we may also notify you of the changes via email or by other means (for example, if you have an account with us or an order pending, we might send a notice to the email address associated with your account or order).

It is your responsibility to review these Terms periodically for any updates or changes. By continuing to use the Site or our services after any revised Terms have been posted, you agree to be bound by the updated Terms. If you do not agree to any change in the Terms, you must stop using the Site and (if applicable) cancel any pending orders by contacting us (cancellation of orders is subject to the terms herein, such as the Pre-Order cancellation policy in Section 5).

No modification or alteration of these Terms by you (the customer) will be valid or enforceable unless expressly agreed to in writing by REJEX.

For clarity, changes to these Terms will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms that contain the changes. The Terms in effect at the time of your purchase will govern that transaction.

16. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions or any other policy of REJEX, or if you need to contact us for any reason, please use the information below:

• Email (Customer Service): support@bookjewelers.com

If you are contacting us regarding a legal matter or these Terms specifically, please address your correspondence to “Attn: Legal Department” at the mailing address above, and include a brief description of your inquiry.

We value our customers and strive to respond to all inquiries in a timely manner. Your feedback and questions about these Terms or any aspect of our service are welcome.

Thank you for choosing REJEX. We appreciate your trust in us and are committed to providing you with exquisite jewelry and excellent service under these Terms and Conditions.